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Read the thread. Review the draft. You press send.

Deskline is a customer support inbox for teams that want help drafting without auto-send. Follow one shipping question from the message to the reply waiting on the desk.

  1. 01

    Inputs

    A customer message plus the records that hold facts — orders, labels, and earlier replies.

  2. 02

    Actions

    Route the thread, attach sources, draft a reply, and surface assignee and SLA in one queue.

  3. 03

    Outputs

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  4. 04

    Your result

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DesklineNorthwind Pantry
Inbox

Email · Today, 9:14 am

Where is order #NW-4821?

Hi — I ordered the spice bundle on Tuesday. The tracking link still says label created. Can someone tell me if it shipped?

Shared inbox

Open conversations with channel, subject, and preview text in one list.

DesklineDraft reply
Review

Suggested reply

Hi Elena — thanks for writing. Order NW-4821 left our warehouse on Wednesday with ParcelCo. Tracking PC-8829104 should update within a few hours. If it still shows label created tomorrow morning, reply here and we will chase it with the carrier.

Send replyEdit draftHold

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Draft panel

Suggested wording with send, edit, and hold — tied to order and tracking sources.

DesklineRouting
Queue
  • Assignee

    Unassigned

    Waiting for a teammate

  • Tags

    Shipping, Priority

    Shipping question

  • SLA

    2h 14m left

    First reply target

Routing

Assignee, tags, and SLA timer so the next teammate knows what is urgent.

Deskline · Northwind Pantry

Elena Vasquez

Where is order #NW-4821?

Hi — I ordered the spice bundle on Tuesday. The tracking link still says label created. Can someone tell me if it shipped?

Draft ready

Hi Elena — thanks for writing. Order NW-4821 left our warehouse on Wednesday with ParcelCo. Tracking PC-8829104 should update within a few hours. If it still shows label created tomorrow morning, reply here and we will chase it with the carrier.

SendEdit

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What the sample is doing

Elena Vasquez asks about order NW-4821. Deskline names the ship date on Wednesday, 8 October, the carrier ParcelCo, and tracking PC-8829104, then drafts a reply that waits for approval.

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